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Professional Web Business Tools > FAQs and Policies
Who wrote and compiled the forms?
My name is Patty Ayers. I have been designing and producing web sites professionally for almost ten years. For the past eight years I've owned and managed Carolina Web Solutions (www.carolinawebsolutions.com) as a full-time occupation and have handled more than seventy client accounts in that time.
Mine is a small company, and we specialize in working with other small companies. Because of this, the documents that make up Professional Web Business Tools are geared specifically for this type of work. Most "Tools" customers are freelancers, some part-time, or companies of only one or two. Because I've been completely immersed in this type of work for years, and have succeeded at it, I felt that the forms I use to work with clients and to organize my office would be helpful to others like me.
Was the Web Development Contract approved by a lawyer?
The fact is, there really can be no such thing as a single contract template being "approved by a lawyer". Laws governing contracts vary widely from one state to another within the U.S., and certainly from one country to another, and business scenarios can vary widely; it is unlikely that any attorney would be willing to declare a sample contract fit for use in every situation.
The sample contract we provide is intended to be a starting point, and should be adjusted as needed for your own use. If you have concerns about the legality of a written agreement you are making with a client, or concerns about whether certain issues are covered by this sample contract, please obtain the advice of an attorney.
We use this form ourselves, and think of it primarily as a good-faith agreement between the two parties. In other words, it is designed to help ensure that the client and my company understand one another in regard to what the responsbilities of each will be. My aim is always to correct any misunderstandings before the project even begins.
And in fact, in small-scale business, a clear, basic written agreement is the best insurance against legal troubles. Most designer-client disputes are the result of having had no written agreement and consequently having unspoken, differing expectations about the responsibilities of each party.
What is your refund policy?
Sorry, but we don't provide refunds on any of the products sold at WebDevBiz.com. If you feel that you have a special/unusual situation, please email us with your refund request. No refunds whatsoever will be made beyond 7 days from purchase date.
What if I lose the forms through a hard drive crash or for some other reason?
If you made your purchase within the last 12 months and you can show proof of purchase, we would be glad to re-send you the Professional Web Business Tools zip file.
Can I pay by check?
We're sorry, but we're unable to accept paper checks as payment.
I'm looking for documents which are graphically fancy and elaborate, so that I can impress my corporate clients. Does that describe these forms?
No, not really. They are attractively and neatly formatted, but are simple in style. If you want to wow your clients with colorful visual impact, you may need to add styling to these documents. But I personally have never used anything more elaborate, even with my biggest clients, so I consider them more than acceptable.
The point of these documents is their content. I believe that, because I've spent years finding ways to organize my business, the forms I use will be useful to others who do the same type of work.
What is your upgrade policy?
We periodically edit and improve the Professional Web Business Tools documents package. After an upgrade is launched, we will provide it free of charge to those who can show proof of purchase within the past 30 days, and who request it by email.