An Update on Zoho CRM Support

I wanted to provide an update on Zoho CRM, and particularly on the customer support they offer. I had written in a post several days ago that I had had some unsatisfactory experiences thus far with Zoho CRM's support, which was true. But it's now looking like those problems were the exception rather than the rule. There may be a few wrinkles in their support system, but as of now, I think our support needs will be well taken care of.

A phone and web-meeting session was arranged for this morning with Gopal, who had described himself as being assigned to support my account. While we talked on the phone, I was able to watch him using the software on his own desktop. Gopal had actually worked on customizing the software to handle the processes that I had asked about, which in fact hadn't been available in the system: a double-opt-in email list signup function. He explained that he had tested out his customization on his own local system, but that within a few days it would be added to the actual Zoho CFM software so that it would be available to me and everybody else with the appropriate type of account.

This was a lot more than I had expected, and I'm really pleased. The fact that the software is under ongoing development, and that the programmers are so closely connected with the requests of users, seems like a major advantage.